Refund and Returns Policy

Effective Date: December 31, 2024

At Reyza, we are committed to providing high-quality products and ensuring a satisfactory shopping experience. If you are not completely satisfied with your purchase, we offer a clear and easy-to-understand refund and returns policy.

1. Eligibility for Returns

We offer a 30-day return policy from the date of your purchase. To be eligible for a return:

  • The product must be in its original, unused, and unwashed condition.
  • The item must be in its original packaging, with all tags, labels, and accessories intact.
  • You must provide proof of purchase, such as the order confirmation email or receipt.

2. How to Return an Item

To initiate a return, please follow these steps:

  • Contact Customer Support: Reach out to our customer service team at info@reyza.site or call (660) 679-4258 to request a Return Authorization (RA) number.
  • Provide Information: Include your order number, item description, and the reason for the return.
  • Return Authorization: Once we approve your return, we will provide you with an RA number and instructions for returning the item.

3. Return Shipping Costs

Unless the return is due to a defective or incorrect product, you will be responsible for the return shipping costs. We recommend using a trackable shipping service, as we are not responsible for items lost in transit.

If you are using a prepaid return label provided by us, the cost of return shipping will be deducted from your refund.

4. Refund Process

Once we receive and inspect the returned item, we will process your refund. Refunds are typically processed within 7-10 business days. The refund will be issued to the original payment method used for the purchase.

  • Non-Refundable Charges: Shipping fees are non-refundable, and the refund will only cover the price of the product.
  • Damaged or Defective Items: If you received a defective or damaged product, please contact us immediately. We will arrange for a full refund or exchange, and we will cover the return shipping costs.

5. Exchanges

We do not offer direct exchanges. If you wish to exchange an item for a different size, color, or model, please return the item for a refund and place a new order for the desired product.

6. Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Gift cards
  • Personalized or custom-made items
  • Products that have been opened or used, unless defective

7. Sale Items

Only regular-priced items can be refunded. Sale items are final and cannot be returned or refunded, unless the item is defective.

8. Order Cancellations

Orders can be canceled before they are processed or shipped. Once an order has been shipped, it cannot be canceled, but you can return it according to our return policy.

9. Refund to Original Payment Method

Refunds will be credited to the payment method used for the original purchase. Please note that it may take several business days for your refund to appear in your account, depending on your bank or credit card provider.

10. Changes to This Policy

We reserve the right to modify or update this Refund and Returns Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly.

11. Contact Us

If you have any questions regarding our Refund and Returns Policy or need assistance with a return, please contact us at: